What is Lifecycle, I hear you saying? We'll get to that soon. First, let's go on a journey together and set the scene.
Back when EndGame first started, our primary focus in this area was providing support for our clients after development was completed. We tried our best, tackling issues as they popped up. We were stuck in a cycle of being reactive and working siloed from our development teams. We dreamed of becoming proactive, as all operations and support teams do, and we quickly realised we couldn't achieve that by simply offering off-the-shelf support and something had to change. But how exactly does one go about this dream of being a proactive operations team?
So, go on then, tell us what Lifecycle is! Well, simply put, it is a set of services that wrap around development and Virtual Product Teams (VPTs) so they can go faster and focus on scaling with a dedicated Lifecycle Lead leading the charge.
When we talk Lifecycle, the majority of the work can be broken into these two streams:
Software Delivery Platform – For the team.
Building SaaS following good practices helps the product team to deliver products, faster.
Production Platform – For end-users.
Empowering our end users with innovative SaaS products that are here for good.
What is a Lifecycle Lead?
Typically, our Lifecycle Leads are Technical Support Analysts or members of our DevOps team, but they can also be developers with a passion for this kind of work. The Lifecycle Lead works closely with the VPT or development team to ensure best practices are followed, execute monthly procedures, hold team members accountable, and educate their team on the values and principles of Lifecycle. We believe this role is so essential to our teams that we've integrated it into all of our product teams here at EndGame.
Sound good? Let’s dive deeper and break things down further.
1. Infrastructure: Laying the Groundwork
2. Risk Management: Playing It Safe
3. Development: Engineering Excellence
4. Intellectual Property: Protecting What Matters
These all lead into our Monthly Report which our Lifecycle Leads put together for our clients. It allows you to get a stocktake on how the product is running in the background, a set of actionable recommendations and is meant to arm you with the knowledge required to report at a board level. Heck, you could even copy/paste the first page into your board report and call it a day.
We've spent the past year road-testing Lifecycle with our current clients, fine-tuning it to the point where we're excited to expand our offering to new clients who might not have engaged with us for development or strategy work. Our pricing model is straightforward and transparent, based on the usage of shared or dedicated resources, and clearly defined time and materials for the people-hours utilised throughout the month - that way, there won't be any surprises when the bill arrives.
So, when was the last time you tested your backups?
Would you like more information about how our lifecycle services can help your product? Drop the team an email on firstname.lastname@example.org